Frequently Asked Questions (FAQ)
Welcome to Urnative Wear! Below are answers to common questions about orders, shipping, returns, and more.
🛍️ Orders
How do I place an order?
Just select your favorite item, choose your size and color, and click “Add to Cart.” Then proceed securely through checkout to complete your purchase.
Can I change or cancel my order after placing it?
Orders go into production quickly through our partner Printful. Please email us at support@urnativewear.com within 2 hours of placing your order. After that, changes or cancellations may not be possible.
📦 Shipping & Fulfillment
How long does fulfillment and shipping take?
Because every item is made to order, production usually takes:
- 2–5 business days for fulfillment
Shipping times depend on your location:
- USA: 3–5 business days
- Canada: 5–10 business days
- International: 10–20 business days
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs fees, which are the buyer’s responsibility.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
🎽 Products & Sizing
What sizes do you offer?
Most items range from XS to 3XL. Please refer to the size chart on each product page before ordering.
Will my design look exactly like the image?
We use high-quality direct-to-garment (DTG) printing through Printful. Colors may vary slightly depending on your screen and the fabric.
🎁 Customization
Do you accept custom design requests?
Currently, we do not offer custom or personalized designs. All items are pre-designed and printed on demand.
🔄 Returns & Refunds
What is your return policy?
Since products are made to order, we only accept returns or refunds for:
- Items that are damaged, misprinted, or defective
- Incorrect items received
Claims must be submitted within 30 days of receiving your order. Email us at support@urnativewear.com with your order number and a photo of the issue.
Note: We do not accept returns for buyer’s remorse, size issues, or incorrect addresses.
Full policy: Printful Return Policy
💳 Payment
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express) and PayPal.
📩 Contact Us
Still need help? We’re happy to assist!
Email: support@urnativewear.com
Website: www.urnativewear.com